You're Hired - Chess Telecom host their own Apprentice Competition
Chess launched and hosted their very own “Chess Apprentice” competition
which took place throughout “National Customer Service Week” earlier
in October.
10 contestants withstood a grueling week in which they were challenged to
find solutions and ideas to exceed customer expectations and help Chess
cement a position as the benchmark for customer service. Each day, after
a judging panel reviewed the days events, contestants were fired
(not literally).
David Pollock, Chief Executive at Chess got into the spirit of the
competition by growing a beard to look more like Lord Sugar when the
contestants faced him in the boardroom.
The contest winner was Lauren Bolton from Chess’ Corporate Service team,
pictured with Chief Executive David Pollock, who won £500 pounds to take
her team on a night out! Lauren produced a compelling business plan called
“PIMP my ISDN30” which proposes to give all ISDN30 customers Care Level
4 for FREE, allowing Chess to resolve faults quicker, and hence delivering a
better level of service. Lauren’s plan is becoming a reality and is currently
being implemented.
David commented “The Chess Apprentice was great fun, but importantly
was a fantastic exercise in producing some exceptional ideas on how to
improve customer service in the future. We were so impressed by the
proposals that almost all are being put into practice.”