Chess Telecom has scooped the highly prized Institute of Customer Service 'Quality Service Provider of the Year'
award at the 2011 UK Customer Satisfaction Awards. Chess was shortlisted with the likes of Siemens, Santander,
Lloyds Banking Group and Boots.

The award was given to the company that best demonstrated excellence in customer service. Chess' entry
highlighted how quality service was delivered throughout the organisation and included satisfaction survey
results and customer endorsements.

David Pollock, Chief Executive of Chess Telecom, said: "It's a fantastic achievement for us to win the Quality
Service Provider Award among competition that included some of the biggest companies in the world. It's in our
culture to exceed our customers expectations and this award is testament to the continuing hard work of all
our people."

Chess were recently announced as one of the UKs 100 Best Companies to Work For in the annual listings by the
Sunday Times. Head of Performance at Chess, Andrew Green, commented: "We've a great group of people at Chess
who are committed to delivering exceptional customer service, that's what makes us both one of the UKs best
companies to work for and one of the UK's best companies to be a customer of."

Pictured l-r: Aly Veale (Power Train Quality), Andrew Green (Head of Performance at Chess),
Emma Stott (Customer Service Manager at Chess), John Sergeant.